Why iKnow Charity? Support

Why iKnow Charity? Full Support

Developed by the UK's leading church software company iKnow church, iKnow Charity is also backed up by full, unlimited support.

Our team is based in Solihull, UK and we know the iKnow Charity software inside-out so are usually able to deal with a query straight away. In the rare event that we need to look into something in more detail, we are normally able to come back with a solution in a very short time.

Our company has grown from one staff member and one client, to 15+ staff members supporting over 1,500 clients. Over the years we've seen a lot of companies that have promised the earth, but unfortunately then failed to deliver a good service. Whereas here at iKnow, as the number of clients using our software has grown, so too has our team which has meant that we've been able to scale the support that we offer so that we are always able to provide a superior service.

Here is a reminder of the different support we offer:

  • Online help site
  • Video training on demand
  • Live webinar classes
  • Email support
  • Unlimited telephone support (8:30am-5:00pm every weekday)

We are grateful to the many clients using iKnow for their admin software and rest assured we will ALWAYS provide free support.